Question 1

Is the patient data I send to Hartis secure?

Accepted Answer

Hartis handles medical data very carefully and is fully certified to do so. Hartis is ISO 27001 and NEN 7510 certified. We are also ISO 27701 certified, this is the latest privacy standard.

Question 2

How do I receive a login to the Hartis Portal?

Accepted Answer

If you receive a login for the Hartis Medical Portal, please email helpdesk@hartis.nl. We will contact our contact and verify that the request is correct. You will then receive a link at your email address, which will allow you to create your own account.

Question 3

Is Holter and Event Monitoring reimbursed by health insurance companies?

Accepted Answer

Hartis has agreements with all health insurance companies. Holter and Event Monitoring is reimbursed by all health insurance companies.

Question 4

What am I allowed to bill as a general practitioner?

Accepted Answer

As a general practitioner, you can claim M&I code 13011.

Question 5

What do I do if electrodes come off?

Accepted Answer

The electrode patches may come off due to excessive perspiration or oily skin. Make sure the skin is properly disinfected before attaching the electrodes to the skin. To prevent the stickers from coming off, you may want to put a piece of tape over the electrodes.

Question 6

When will I receive the results?

Accepted Answer

Hartis sends the results to the prescribing physician via EDIFACT in two to three business days.

Question 7

What is the cost to the patient?

Accepted Answer

The care and services provided by Hartis are covered by specialist medical care and therefore subject to the patient's deductible. Should a patient not yet have used up his deductible, the costs for the patient amount to an average of € 150. On the other hand, the costs for a visit to a cardiologist are many times higher.

Question 8

What do I need to receive the Hartis ECG recorder on loan in my practice?

Accepted Answer

To work with the Hartis ECG recorder at the practice you need: a computer with Windows operating system an Internet connection and the intention to actively use the ECG recorder.

Question 9

How can I check if the recorder started properly?

Accepted Answer

If you have started the ECG recorder and you are in doubt whether the recording has started properly, you can press the button once. A green lamp lights up. If so, the ECG recorder has started correctly. If the light on the ECG recorder turns red illuminated, then something is wrong. Then try to restart the ECG recorder or prepare the ECG recorder again.

Question 10

What is the cost to the patient?

Accepted Answer

The examination is reimbursed by all health insurance companies. However, as usual, it is charged to the legal deductible.

Question 11

What am I allowed to bill as a general practitioner?

Accepted Answer

As a GP, you can claim the same M&I code as if you had an ECG recorder from us at the practice. This is the M&I code 13011.

Question 12

Are there any obligations to the practice for this service?

Accepted Answer

No, there are no obligations associated with this service. You can use this service without obligation. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.

Question 13

Are there additional costs associated with this service?

Accepted Answer

No, there is no additional cost to either the practice or your patients for using this service.

Question 14

Can I use this service even if I already own an ECG recorder from Hartis for Holter and Event ECG recordings?

Accepted Answer

Yes, the Holter to Home service can be used at any time without obligation. Even if you already have an ECG recorder from Hartis at your practice.

Question 15

From what age can I request a Holter to Home for my patients?

Accepted Answer

A Holter to Home can be requested for any age.

Question 16

Will patients be informed about the study in advance?

Accepted Answer

Yes, someone from Hartis will always contact your patient before the ECG recorder is sent. A time is then arranged when the package can be sent. We also verify the address and ask for the email address so that the patient receives an email as soon as the package is sent.

Question 17

What if my patient cannot connect the ECG recorder himself?

Accepted Answer

The package includes clear instructions and on the website there is a clear film on how to connect the ECG recorder. If the patient still has difficulty connecting the ECG recorder, we recommend making an appointment at the doctor's office. The patient can bring the complete package to the practice and she will then be connected.

Question 18

What if my patient cannot read and/or understand Dutch?

Accepted Answer

You can add this in the application or contact Hartis by phone. We will then send the English documentation with the package.

Question 19

How will the package be delivered?

Accepted Answer

We send the package as a medical mailbox package. The package arrives through the mailbox, so the patient does not have to stay at home to receive the package.

Question 20

What is the cost of assessing a self-created Resting ECG?

Accepted Answer

Per reviewed Rest ECG, the cost is 22.50 euros. Monthly invoices will be sent to the practice.

Question 21

What am I allowed to bill as a general practitioner?

Accepted Answer

As a general practitioner, you can bill the M&I code 13005 as usual.

Question 22

Who reviews the recordings?

Accepted Answer

Assessments are done by the Hartis Medical Team. The Hartis team consists of physicians and cardiologists and has over 20 years of experience in cardiac rhythm diagnostics and reporting in primary care.

Question 23

Are there any obligations to the practice for this service?

Accepted Answer

No, there are no obligations associated with this service. You can use this service without obligation. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.

Question 24

Does Hartis supply the electrodes for the Resting ECG?

Accepted Answer

To ensure the quality of registration, we supply electrodes selected by Hartis. You can order these in the Medical Heartis Portal under the heading "Order materials".

Question 25

Can I self-assess and purchase a Resting ECG device from you?

Accepted Answer

You can purchase the Rust-ECG device from us. You will receive it, with accompanying software, manual and extensive training. The resting ECG is displayed in a PDF. You can review it yourself. If in doubt, you can upload the Resting ECG and have it reviewed by our Resting ECG review service.

Question 26

As a general practitioner, where can I ask questions?

Accepted Answer

Our help desk can be reached at any time at telephone number +31(0)88 - 202 46 46. As a GP, you also have the option of asking a medical question about an assessment in our Hartis Portal. This is answered as quickly as possible by the evaluating cardiologist and also added to your HIS via EDIFACT.

Question 27

What are the costs?

Accepted Answer

For you as a general practitioner, there are no costs associated with this service. The 24-hour blood pressure measurement is reimbursed by health insurance companies. However, as usual, this will be charged to your legal excess. Hartis has contracts with most health insurance companies for this form of diagnosis. If the patient is insured with a health insurance company with which Hartis has an agreement, we bill directly to the patient's health insurance company. If Hartis does not have an agreement with the patient's health insurance company, we will invoice the patient directly. The invoice should be declared by the patient to his health insurance company.

Question 28

Who reviews blood pressure readings?

Accepted Answer

Assessments are done by the Hartis Medical Team. The team at Hartis consists of physicians and cardiologists and has over 20 years of experience in the field of cardiovascular diagnostics.

Question 29

How do I receive the results?

Accepted Answer

You will receive the results via EDIFACT, linked to your HIS. You can view and download the detailed report of the measurements yourself in the Hartis Portal, for which we will gladly provide you with a login.

Question 30

Are there any obligations to the practice for this service?

Accepted Answer

No, there are no obligations associated with this service. We do not have contracts with minimum purchases. Of course, we do offer you a data processing agreement according to the NHG model.

Question 31

What can patients expect when they are sent a 24-hour home blood pressure reading?

Accepted Answer

The patient receives a complete mailbox package sent home via medical mail with clear instructions, and an instructional video is available on the Hartis website. The blood pressure monitor the patient receives is attached to the belt, eliminating wires and cables. This makes the blood pressure monitor very user-friendly.

Question 32

From what age can I request 24-hour Home Blood Pressure Monitoring for my patient?

Accepted Answer

A 24-hour Home Blood Pressure Monitoring can be requested for any age, if your patient's arm circumference is no smaller than 18cm. This is the smallest band we can send.

Question 33

Will patients be informed about the study in advance?

Accepted Answer

Yes, someone from Hartis will always contact your patient before the 24-hour blood pressure monitor is sent. A time is then arranged when the package can be sent. We also verify the address and ask for the email address, so the patient will receive an email, once the package has been sent.

Frequently Asked Questions

Before contacting

FAQ Caregiver

General

Is the patient data I send to Hartis secure?

How do I receive a login to the Hartis Portal?

Holter- Event ECG recording

Is Holter and Event Monitoring reimbursed by health insurance companies?

What am I allowed to bill as a general practitioner?

What do I do if electrodes come off?

When will I receive the results?

What is the cost to the patient?

What do I need to receive the Hartis ECG recorder on loan in my practice?

How can I check if the recorder started properly?

Holter to Home

What is the cost to the patient?

What am I allowed to bill as a general practitioner?

Are there any obligations to the practice for this service?

Are there additional costs associated with this service?

Can I use this service even if I already own an ECG recorder from Hartis for Holter and Event ECG recordings?

From what age can I request a Holter to Home for my patients?

Will patients be informed about the study in advance?

What if my patient cannot connect the ECG recorder himself?

What if my patient cannot read and/or understand Dutch?

How will the package be delivered?

Resting ECG

What is the cost of assessing a self-created Resting ECG?

What am I allowed to bill as a general practitioner?

Who reviews the recordings?

Are there any obligations to the practice for this service?

Does Hartis supply the electrodes for the Resting ECG?

Can I self-assess and purchase a Resting ECG device from you?

As a general practitioner, where can I ask questions?

Holter to Home

What are the costs?

Who reviews blood pressure readings?

How do I receive the results?

Are there any obligations to the practice for this service?

What can patients expect when they are sent a 24-hour home blood pressure reading?

From what age can I request 24-hour Home Blood Pressure Monitoring for my patient?

Will patients be informed about the study in advance?

Contact

Contact details

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